Thank you for shopping at esporacapro.com! We hope you are happy with your purchase. If for any reason you are not completely satisfied, we offer a straightforward returns process to ensure that you have a positive experience with us. Please read the following information carefully.
1. Return Eligibility
* Items can be returned within 30 days from the date of purchase.
* To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
* Certain products such as kitchen items that have been opened or used are not eligible for return for hygienic reasons.
* Please contact our customer service at service@esporacapro.com to initiate the return process and receive further instructions.
2. Return Process
To return your product, please follow these steps:
* Contact Us: Send an email to service@esporacapro.com with your order number, the item you wish to return, and the reason for the return.
* Return Authorization: Once your return request is reviewed, we will provide you with a Return Authorization (RA) number and further instructions on how to return the item.
* Prepare the Return: Pack the item securely in the original packaging, including all accessories, manuals, and any other materials that came with it.
* Ship the Return: You are responsible for the return shipping costs unless the product was defective or an error occurred with your order.
* Refund Processing: Once the return is received and inspected, your refund will be processed. The refund will be credited to your original payment method within 5-7 business days. Please note that shipping fees are non-refundable.
3. Non-Returnable Items
The following items cannot be returned:
* Products that have been used, damaged, or are not in resellable condition.
* Items purchased more than 30 days ago.
* Any customized or personalized items.
* Sale items, unless defective.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us at service@esporacapro.com within 7 days of receiving your order. We will work with you to arrange a replacement or a full refund, including the return shipping cost.
5. Exchanges
We currently do not offer direct exchanges. If you need a different size or product, please return the original item and place a new order.
6. Shipping Costs for Returns
You will be responsible for paying your own shipping costs for returning items unless the product is damaged or defective. Shipping costs are non-refundable.
7. Refunds
Once we receive and inspect your returned item, we will notify you via email about the status of your refund. If approved, your refund will be processed and applied to your original method of payment. Refunds typically take 5-7 business days to appear, depending on your financial institution.
8. Contact Us
If you have any questions about our return policy or need further assistance, please do not hesitate to contact us at service@esporacapro.com. Our customer service team is happy to assist you!
Thank you for shopping with esporacapro.com. We appreciate your business!